Frequently Asked Questions

In general, home care is non-skilled and non-medical as opposed to skilled care (Nurses, etc.).

Home Care:

• Non-medical assistance with activities of daily living (ADLs) and instrumental activities of daily living (IADLs).
• Services include bathing, dressing, meal preparation, medication reminders, light housekeeping, transportation, and companionship.
• Provided by caregivers or home care aides who do not require medical training or certifications.

Home Health Care:

• Skilled medical services provided by licensed healthcare professionals.
• Prescribed by a physician and necessary for individuals recovering from illness, injury, surgery, or managing chronic health conditions.
• Services include wound care, medication management, administering injections, monitoring vital signs, rehabilitation therapies, and specialized medical equipment management.
• Delivered by registered nurses (RNs), licensed practical nurses (LPNs), physical therapists, occupational therapists, speech therapists, and certified nursing assistants (CNAs).

We offer transportation services for your loved ones to reach doctor appointments and other important engagements, as well as assist with errands.

Yes, You can count on our caregivers to not only ensure that your loved one’s care needs are met but also provide them with meaningful companionship and social interaction. For more information, visit Assisting Hands Companion Care Services.

We prefer 4-hour shifts at a minimum of 3 days a week for our caregivers to provide the best care which you need and deserve.

We can accommodate changes to the care plan and schedule, but it is possible that you may be assigned a different caregiver.

We only hire Home Health Aides certified by the NJ Board of Nursing. The Certified Home Health Aide (CHHA) works under the supervision of the agency's Registered Nurse.

Yes, our caregivers must pass a background check and they are each properly licensed, bonded, and insured for your protection.

We make random visits and also stay in communication with the clients regarding their care.

Yes, we work hard to make that happen. There may be a back-up caregiver as well for times your normal caregiver is unavailable.

Caregivers are rotated until the family feels comfortable. Typically, we find the right match upon our initial attempt.

We will promptly find a replacement caregiver who is better suited to care for your loved ones.

For questions about caregivers, please contact our office at  (551) 304 2442.

We will promptly send out the back-up caregiver.

Our Office Manager is always available to assist you at (551) 304 2442. We also offer 24-hour live-in care services. With a live-in caregiver, someone is always around to accompany your elderly loved one and respond to emergencies.

Yes, Assisting Hands Home Care is fully licensed. You can have peace of mind knowing that your elderly loved ones are receiving quality care from highly qualified individuals.

Yes! We are pleased to offer a free in-home assessment at your convenience. During that time, we can develop a care plan and give you additional information on how we can support your family.

Assessment of care is done by a Field Nurse or by our Director or Nursing to understand your Care-needs and develop a personalized care plan tailored specifically to your needs. For more information or requests for a free consultation, call (551) 239-8651.

We accept private pay and long-term care insurance and we are also a VA-vendor.

Invoices will be sent out that have links to different payment options.

If you are a veteran or the spouse of a veteran and over the age of 65, you may be eligible for benefits from the Department of Veteran’s Affairs.  The Department of Veteran’s Affairs offers these benefits to veterans and their spouses to help them pay for care, including home care, and you must apply with the Department to receive your benefits.  If you do receive VA benefits, these benefits can cover the cost of our home care services.

Seniors who receive home care often have physical conditions such as arthritis, as well as Alzheimer's disease and other forms of dementia. Our caregivers are trained to provide care for seniors with any illness or health difficulties.

Yes, we have people who can assist with installing grab bars and any other modifications needed to make the home safe for your loved ones.

We aim to address any concerns and clarify that the elderly parent holds the primary authority while the caregivers are there to provide support. For more information on assisting elderly parents who decline help, refer to our article Enabling a Fulfilling Journey: Seniors Embracing Power of Home Care

It is not uncommon for the elderly to resist help from strangers. We begin by meeting with the family for introductions before providing care. During the visits, our caregivers will establish trust and develop companionship.